Privacy Policy

Effective Date: March 25, 2026 | Last Updated: March 25, 2026

1. Introduction and Who We Are

Welcome to Partnr ("we," "us," "our," or "Company"). We are an AI-powered affiliate marketing platform designed to help you build, track, and optimize your partnerships. We are committed to protecting your privacy and ensuring you have a positive experience on our platform.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, web application, and related services (collectively, the "Service").

2. Information We Collect

2.1 Account Information

When you create an account with Partnr, we collect information such as:

  • Full name
  • Email address
  • Business name and business details
  • Phone number (optional)
  • Website URL (optional)
  • Profile information and preferences

2.2 Payment Information

All payment processing is handled securely by Stripe, our third-party payment processor. We do not store, process, or have access to your complete credit card numbers. Stripe handles your payment data in compliance with PCI Data Security Standards. We only receive confirmation of successful transactions and necessary billing information from Stripe.

2.3 Usage Data

We automatically collect information about your interactions with the Service:

  • Clicks on affiliate links
  • Conversions and sales attributed to your links
  • Page views and time spent on pages
  • Landing page performance metrics
  • Community engagement and interactions
  • Features used and functionality accessed
  • Search queries within the platform

2.4 Device and Browser Information

We collect technical data to improve our tracking and service:

  • IP address
  • Browser type and version
  • Operating system
  • Device type (desktop, mobile, tablet)
  • Device identifiers
  • Referral source and traffic source
  • Approximate geographic location (city/country level)

2.5 Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar tracking technologies to:

  • Remember your preferences and login information
  • Track conversions on affiliate links
  • Analyze usage patterns and platform performance
  • Detect and prevent fraud
  • Personalize your experience
  • Deliver relevant content and marketing messages

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing the Service: To create and maintain your account, deliver affiliate tracking features, generate landing pages, and enable platform functionality.
  • Processing Payments: To bill you for your subscription plan and process transactions securely through our payment partners.
  • Analytics and Insights: To provide conversion tracking, performance analytics, Success DNA insights, and AI-powered recommendations to improve your affiliate marketing results.
  • Communication: To send service updates, technical notices, security alerts, support responses, and marketing communications (with your consent).
  • Fraud Prevention: To detect, investigate, and prevent fraudulent activity, chargebacks, and abuse of the platform.
  • Service Improvement: To analyze usage patterns, identify trending features, fix bugs, and develop new features based on user behavior.
  • Personalization: To customize your experience, show relevant landing page templates, and provide personalized AI coaching recommendations.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and to protect our legal rights and interests.

4. How We Share Your Information

We value your privacy and do not sell your personal information to third parties. However, we do share information with the following partners to provide the Service:

4.1 Service Providers

  • Stripe: Payment processing and billing information (credit card processing is handled entirely by Stripe)
  • Resend: Email delivery and transactional email communications
  • Supabase: Database and data storage services

4.2 What We Do NOT Share

We explicitly do not:

  • Sell your personal information to advertisers or data brokers
  • Share your conversion data with competing platforms
  • Disclose your affiliate links or strategy without your consent
  • Share your financial information beyond what's necessary for payment processing

4.3 Legal Requirements

We may share information when required by law, such as in response to subpoenas, court orders, or other legal processes, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Retention

We retain your information for as long as your account is active and as long as necessary to provide the Service. Specific retention periods:

  • Account Information: Retained for the duration of your account and 30 days after account deletion for recovery purposes
  • Transaction Records: Retained for 7 years for accounting, tax, and legal compliance
  • Usage Data: Retained for 2 years for analytics purposes
  • Cookies: Retained according to cookie settings, typically from a few days to 2 years
  • Support Communications: Retained for 2 years after resolution of your inquiry

You may request deletion of your data at any time (subject to legal retention requirements) by contacting privacy@partnr.com.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Correction: You can request that we correct inaccurate or incomplete information about you.
  • Right to Deletion: You may request that we delete your personal information (subject to certain legal exceptions).
  • Right to Data Portability: You can request your data in a portable format to transfer to another service.
  • Right to Restrict Processing: You may request that we limit how we use your information in certain circumstances.
  • Right to Object: You can object to certain types of processing of your data, including marketing communications.

To exercise any of these rights, please contact us at privacy@partnr.com. We will respond to all requests within 30 days.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device that help us remember information about you. They enable core functionality like keeping you logged in and tracking affiliate link performance.

7.2 Types of Cookies We Use

  • Essential Cookies: Required for basic platform functionality, security, and login
  • Analytics Cookies: Help us understand how you use the platform and identify improvements
  • Performance Cookies: Track performance of your affiliate links and conversions
  • Marketing Cookies: Used to deliver relevant content and marketing messages (with consent)

7.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling essential cookies may limit your ability to use certain features of Partnr.

8. Children's Privacy

Partnr is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us at privacy@partnr.com.

9. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. By using Partnr, you consent to the transfer of your information as described in this Privacy Policy. We implement appropriate safeguards, including Standard Contractual Clauses where applicable, to protect your information in international transfers.

10. Security Measures

We implement comprehensive security measures to protect your information:

  • Encryption: All data in transit is encrypted using TLS/SSL encryption
  • Secure Database: We use Supabase with row-level security and encryption at rest
  • Access Controls: Only authorized personnel have access to personal information
  • Regular Audits: We conduct regular security assessments and penetration testing
  • Incident Response: We maintain procedures to quickly respond to and mitigate security breaches
  • Payment Security: Stripe handles all credit card processing with PCI DSS compliance

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we maintain reasonable and appropriate safeguards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. If we make material changes that affect how we use your information, we will provide notice and obtain your consent as required by law. Your continued use of the Service after changes become effective constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our privacy practices, please contact us:

Email: privacy@partnr.com

We will respond to all inquiries within 30 days.

13. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

13.1 Right to Know

You have the right to request what personal information Partnr collects, uses, shares, and sells about you.

13.2 Right to Delete

You can request deletion of your personal information, subject to certain exceptions (such as when information is needed to complete a transaction or comply with legal obligations).

13.3 Right to Opt-Out

You have the right to opt out of the "sale" or "sharing" of your personal information. We do not sell personal information to third parties for monetary consideration. However, we do share information with service providers for business purposes.

13.4 Right to Correct

You can request correction of inaccurate personal information we maintain about you.

13.5 Right to Limit Use

You can limit our use of your personal information to what is necessary to provide the services you've requested.

13.6 Non-Discrimination

We will not discriminate against you for exercising your CCPA rights. We will not deny you goods or services, charge you different prices, or provide you with a different quality of service based on your exercise of CCPA rights.

13.7 How to Exercise Your Rights

To exercise any of these rights, please submit a request to privacy@partnr.com with the subject line "CCPA Request." We will verify your identity and respond within 45 days.

14. General Data Protection Regulation (GDPR) Rights

If you are located in the European Union, United Kingdom, or other jurisdictions covered by GDPR, you have the following rights:

14.1 Legal Basis for Processing

We process your information on the following legal bases:

  • Contract: To perform the services you've requested and maintain your account
  • Legitimate Interest: To improve our services, prevent fraud, and ensure platform security
  • Consent: For marketing communications and certain tracking activities
  • Legal Obligation: To comply with applicable laws and regulations

14.2 Your GDPR Rights

  • Right to Access: Request access to your personal information
  • Right to Rectification: Request correction of inaccurate information
  • Right to Erasure: Request deletion of your information (right to be forgotten)
  • Right to Restrict Processing: Request limitation of how your information is processed
  • Right to Data Portability: Request your data in a portable, machine-readable format
  • Right to Object: Object to processing of your information, including for marketing purposes
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

14.3 Data Protection Officer Contact

For questions about our GDPR compliance or to exercise your GDPR rights, contact us at privacy@partnr.com. We will respond within 30 days.

14.4 Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your GDPR rights.

This Privacy Policy is effective as of March 25, 2026. Your privacy is important to us. If you have any questions or concerns about how we handle your information, please don't hesitate to reach out to privacy@partnr.com.